Cisco Contact Centre Express (UCCX)
Cisco CCX solutions is available as part of a virtualized deployment and can be implemented on the same Cisco BE6K virtualized server on which other UC applications reside.
Unified CCX provides interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities.
Cisco Contact Centre Express key features
- Advanced call routing and extensive capabilities for contact management
- E-mail, Web Chat and social media integration
- Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages