Presence and IM
It delivers enhanced enterprise instant messaging features, including group and persistent chat, instant messaging logging, plus a suite of business–to–business and business–to–consumer instant messaging and presence options.
Cisco Unified Presence creates the foundation to provide enterprise instant messaging and network–based presence–enabled collaboration capabilities. View the presence status or availability of the people you want to communicate with, exchange instant messages with them, and escalate to a voice call or a collaborative session.
Presence and IM features
- Facilitate faster decision making and enhance productivity using presence to view the availability of your colleagues and reduce communications delays.
- See the availability of partners and customers in other organizations and exchange instant messages with them.
- Speed up your business processes and improve first-call resolution and customer satisfaction by providing availability information and communication capabilities in existing web and business applications.
- Meet business requirements with enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, IM history, and compliance.